We offer worldwide shipping for all orders. The available shipping options for your order will be determined by the size, value of the work(s) and whether they are offered framed or not.
Shipping fees will be calculated at checkout.
We aim to fulfil all orders as soon as possible and usually within 2 business days.
Unframed editions and works on paper are wrapped within acid-free glassine paper and securely packed flat within sheets of reinforced cardboard for onward transport with DHL Express.
For domestic orders within the UK, works that are offered framed (or in the event we are organising framing on your behalf) will be hand-delivered wherever possible. For international orders, works that are offered framed will be packed within a custom foam-lined plywood crate, unless otherwise specified. We will organise packing and shipping through one of our specialist fine art shipping partners.
Should an artwork require specialist packing, we will contact you directly with further instructions.
Transit insurance
All works are fully insured in transit and will require a signature on receipt.
For orders placed through the website, you will receive a confirmation email once your order has been dispatched. This will include tracking details.
Whilst we hope you will love everything that you order from us, we understand that sometimes something may not be quite right.
We are happy to refund or exchange any works within 14 days from the delivery date. To be eligible for a return, the works (including any original artist-designated packaging and frames where applicable) must be received back in the same condition in which you received them. Please securely pack the work within its original packaging for onward transit.
As the buyer, you are responsible for return shipping charges and will not be reimbursed for the original shipping cost. We are happy to assist with the return and provide a return label. Return shipping costs will be deducted before your refund is processed. Return shipping costs are not subsidised and may be higher than the original shipping cost. If you are organising your own return shipping, please note that we cannot accept responsibility for parcels lost or damaged in transit and you are advised to use a trackable shipping service and purchase shipping insurance.
To initiate your return, please contact us at info@raweditions.com with your order number.
Order cancellation
If, for any reason, you wish to cancel your order before it has been dispatched, please notify us as soon as possible after placing your order. To request an order cancellation, please contact us at info@raweditions.com with your order number.
If your order is already in transit, please refer to our returns policy above instead.
Secure checkout is available by credit or debit card through Shopify Payments.
Alternatively, if you would prefer to pay by bank transfer, please contact us at info@raweditions.com.
We use recycled and recyclable packaging materials wherever possible.
Our packaging predominantly consists of corrugated cardboard sheets and paper tape which are recyclable and biodegradable.
Whilst we take great care to keep our packaging plastic-free, we may occasionally reuse bubble wrap, foam inserts and packing peanuts to keep these materials in use longer and out of landfill.
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