Questions About Orders
1. How do I place an order on lartisanbijoutierparis.com?
To place your order, select the desired item(s) and the appropriate size/color and click "Add to Shopping Bag".
Your Shopping Bag will appear on the right-hand side of the screen, and can be accessed elsewhere on the site by clicking the Shopping Bag icon in the top right-hand corner. Once you have made your selection, please click "Proceed to Checkout" to complete your delivery and payment details. When your order has been confirmed, you will receive an Order Confirmation email.
2. The item(s) I had in my Shopping Bag have disappeared, what can I do?
Regretfully, it is not possible for us to reserve items in your Shopping Bag. If an item has disappeared from your Shopping Bag, this may mean that it is no longer available.
We invite you to contact our Customer Care team to inquire about future availability for sold out items.
3. I haven't received my order confirmation email, has my order been confirmed?
If you haven't received an order confirmation email within 1 hour of placing your order, we recommend checking your spam or junk email folder. If you are unable to find your order confirmation email please contact our Customer Care team and an Ambassador will be able to assist you.
4. Where is my order shipped from?
Orders from lartisanbijoutierparis.com are shipped from one of our two warehouses in Paris and Guangdong. The warehouse that will ship your order is determined based on availability of the item(s) purchased and cannot be selected or changed. We request that you allow sufficient delivery time as some orders may require international shipping for this reason.
5. Why am I receiving multiple shipments for the same order?
If you have placed an order for multiple items you may receive multiple shipments for the same order. This will occur if the items purchased are held in different warehouse locations. For each shipment you will receive a Shipping Confirmation email with the corresponding tracking details.
6. Where is my order?
At the time of checkout you will receive an Order Confirmation email. You will receive another email once your order has shipped containing tracking information which you can use to follow your shipment's progress.
Once your order has been dispatched you can follow its progress by clicking the tracking link in the Shipping Confirmation email.
Should you have require any further assistance in tracking or locating your order, please get in touch with our Customer Care and an Ambassador will be delighted to assist you.
7. Can I modify or cancel my order?
If you have changed your mind about your order after you have placed it, we kindly ask that you contact us as soon as possible using our Contact Form.
Please note that orders that have already been processed cannot be changed or cancelled and must be returned. For help initiating a return please refer to our Returns and Refunds page.
8. What are my shipping options?
We offer standard or express shipping for every order.
You can find more information regarding our shipping methods and carriers on our Shipping and Delivery page, along with the approximate shipping windows for each method.
9. Why hasn't my order shipped yet?
We begin processing orders within 24 hours of placement on all operating business days. Our warehouses ship Monday through Friday - orders placed after 3:00 pm local time on Friday will be processed and shipped the following business day. Please note that local time refers to the time zone of our warehouse locations, not the location of the customer.
Our warehouses are closed for certain holidays, and orders placed on these dates will be processed and shipped the following business day.
10. Which payment methods can I use?
We accept the following payment methods on therow.com:
- All major Credit Cards (Visa, Mastercard, American Express, Discover…)
- Apple Pay
- AliPay
- ShopPay
11. How do I return my order?
Items purchased from lartisanbijoutierparis.com can be returned within 30 days of their delivery date.
To initiate a return for an order placed on therow.com please review the instructions on our Returns and Refunds page.
Our Customer Care team will provide you with detailed instructions to initiate your return. They will reach out to you within 24 hours of the submission of our Return Form.
Once your return shipment reaches our warehouse, please allow up to 10 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed in our Return Policy, the item(s) will be sent back to you and your return request will be denied. Once your return has been accepted you will be issued a refund to the original form of payment and you will receive a confirmation email.
12. Can I return items from different orders in the same box?
Regretfully it is not possible to return items from different orders in the same box, and doing so may delay your refund.
Where possible, we request that you ship returns in their original shipping box. If you received multiple shipments for the same order, we kindly ask that you return them following the corresponding return instructions received by email.
13. Can I exchange my order?
We offer free exchanges on all orders. You can contact our Customer Care team and an Ambassador will be pleased to guide you through the exchange process.
14. Can you issue my refund to a different payment method?
All refunds will be sent to the original payment method.